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Thursday, April 22, 2010
Tuesday, April 20, 2010
Fashions Around The World
Hey Guys,
This weekend, Sat, April 24th 2010 come to Colonial Downs for a great evening of fashion, music and dining.
The Not-For-Profit Itz A New Day is putting up the EVENT as a fundraiser for their home for the victims of domestic abuse.
I was fortunate enough to have been of help to this group.
Go to http://itzanewaday.org/ for more ...
See you at the track..
This weekend, Sat, April 24th 2010 come to Colonial Downs for a great evening of fashion, music and dining.
The Not-For-Profit Itz A New Day is putting up the EVENT as a fundraiser for their home for the victims of domestic abuse.
I was fortunate enough to have been of help to this group.
Go to http://itzanewaday.org/ for more ...
See you at the track..
Tuesday, April 13, 2010
Customer service - Lost Innocence?
This past week, me and the family flew over to Orlando for a quick trip to Disney World.
Overall we had a great time, and we did really enjoy this brief break in the day to day run around.
But our journey was not without its hiccups. I love these issues because it gives me more fodder to write about and help you avoid giving a hard time to your customers.
We arrived at the Orlando Intl. Airport a little after 12.30 midnight. After an interminably long walk to the Dollar Car Rental office at the airport, we were the only ones at the desk.
While the clerk was taking down our details, he was interrupted by his manager who called them in for an improptu meeting.
He left us standing there; with a 7 year old tired, sleepy and cranky child waiting while he held his meeting! There were two other clerks with no other customers.
I don't see why he couldn't have waited for a minute more while our work at the counter was finished and we were on our way. Probably some people do think that their "meeting" was more important than a paying customer!
After watching the 4 people huddle and talk for a few minutes, the meeting broke up and our clerk returned to his counter. His manager walked by on his way out, and guess what happens?
The clerk stops the manager to ask something about him having a day off and how to put that in the system or something like that! And we are still waiting for him to enter us and give us our car!
And then I ask him about the possibility of an upgrade, and he says with a grin: "This is the U.S.; you don't get free upgrades here!"
And this may be common business practice at some places; but I've never heard of it before - He then asks me to fill up the gas tank on my return within 10 miles of the airport; and submit a receipt as proof.
And when the business loses money, they wonder why!
I'll spell it out to you - clueless people - it's because you dont pay attention to your customer!
Your customer did not give you his hard earned money to stand and watch you while you guys are having an intra-office meeting. Nor does he want to hear smart ass answers designed to make the customer feel stupid.
Your customer expects top quality service, no matter what time of the day.
If you can't do that, and the customer finds another business that offers comparative prices, he is gone!
Overall we had a great time, and we did really enjoy this brief break in the day to day run around.
But our journey was not without its hiccups. I love these issues because it gives me more fodder to write about and help you avoid giving a hard time to your customers.
We arrived at the Orlando Intl. Airport a little after 12.30 midnight. After an interminably long walk to the Dollar Car Rental office at the airport, we were the only ones at the desk.
While the clerk was taking down our details, he was interrupted by his manager who called them in for an improptu meeting.
He left us standing there; with a 7 year old tired, sleepy and cranky child waiting while he held his meeting! There were two other clerks with no other customers.
I don't see why he couldn't have waited for a minute more while our work at the counter was finished and we were on our way. Probably some people do think that their "meeting" was more important than a paying customer!
After watching the 4 people huddle and talk for a few minutes, the meeting broke up and our clerk returned to his counter. His manager walked by on his way out, and guess what happens?
The clerk stops the manager to ask something about him having a day off and how to put that in the system or something like that! And we are still waiting for him to enter us and give us our car!
And then I ask him about the possibility of an upgrade, and he says with a grin: "This is the U.S.; you don't get free upgrades here!"
And this may be common business practice at some places; but I've never heard of it before - He then asks me to fill up the gas tank on my return within 10 miles of the airport; and submit a receipt as proof.
And when the business loses money, they wonder why!
I'll spell it out to you - clueless people - it's because you dont pay attention to your customer!
Your customer did not give you his hard earned money to stand and watch you while you guys are having an intra-office meeting. Nor does he want to hear smart ass answers designed to make the customer feel stupid.
Your customer expects top quality service, no matter what time of the day.
If you can't do that, and the customer finds another business that offers comparative prices, he is gone!
Thursday, April 1, 2010
How I Topeka'd it before moving to Google.
Leave it to Google to make a great April Fool's joke. And they've pushed it in full tilt too...
What's in a name?
What's in a name?
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